Improving our offering
Enhancing our customer service
New Faster and Better Hosting
We have completed the transfer of all our hosted clients to new SSD servers allowing for faster and more efficient website hosting hosting whilst maintaining the same price point as before. This is despite some pretty huge losses in exchange rates since we started hosting some 12 years ago.
Hosting actually consists of three main areas, the server side cloud hosting of your websites, the domain registration and domain management and finally the many layers of administration required to make this happen as seamless as possible.
A New Billing System
We have introduced a new automated billing system. The billing system will remind you when payments are due, automatically invoice you for your domain registration and website hosting when the hosting becomes due and also follow up on overdue payments.
There has been a disconnect between expectations and reality of invoicing for our clients. In many cases we didn’t suspend accounts when we should have and that meant that domain registrars billed additional fees for domains that went into closed redemption periods. This turned out to be costly for .com domains. All these processes are now handled automatically and therefore instances of failure should be remedied before they cost a lot.
Take Control of your CPanel
All clients can now login to their personal profile to retrieve invoices, add services and access their new CPanel for their WordPress hosting.
The hosting URL is now https://clients.theonlinehost.co.za. You will also find a link on our current website www.theonlinemarketer.co. You can use your email address as your username and a simple password reset request will allow you to create your own password on your profile. If you still have problems pop us an email at support@theonlinemarketer.co (Please note there is no .za in our email addresses).
A New Support System
From your control panel at https://clients.theonlinehost.co.za you are able to open a support ticket if there is any assistance you may need. Alternatively just pop us an email to support@theonlinemarketer.co and our team will be on it asap.
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Digitally First but Physically Enhanced
The swing to digital businesses should be supported by a physical presence. Even if that physical presence takes a new form.